Consulting
The Operational Consulting Division of Herman Systems partners with senior living and healthcare facilities to create stronger, more efficient, and more resilient operations. With a boots-on-the-ground, systems-driven approach, we evaluate every layer of a facility’s workflow—from staffing and resident care processes to maintenance, logistics, housekeeping, and administrative systems. Our team identifies bottlenecks, standardizes procedures, and implements practical, sustainable solutions that improve service quality, reduce costs, and enhance overall performance. We blend real-world operational experience with data-backed strategy to help facilities run smoother, serve residents better, and achieve long-term operational excellence.
Total Facility Operations Audits
A comprehensive, on-site assessment of all operational departments—including maintenance, housekeeping, dietary, care staff workflows, safety procedures, and administrative systems. We deliver a detailed report with findings, inefficiencies, risk points, and prioritized recommendations, along with a 30-, 60-, and 90-day action plan.
SOP Development & Implementation
We build or overhaul a facility’s complete set of SOPs to standardize performance and eliminate operational uncertainty. This product includes customized documentation, training materials, onboarding guides, checklists, and department-specific workflows, plus on-site rollout and staff training to ensure adoption and accountability.
Staffing Optimization & Workflow Redesign
A deep dive into staffing models, shift structures, task distribution, and workflow efficiency. We analyze real-time facility operations, identify wasteful processes, and redesign workflows to increase productivity, reduce overtime, improve resident experience, and strengthen team morale. Includes new staffing maps, responsibility matrices, and leadership coaching.
